What are your payment options?

Paypal and Credit Cards are accepted through this site, but there are a few important things to remember before doing so. Please make sure that your shipping details are current, and also be sure to perform the transaction within Sydney City LED PayPal provision. Otherwise important shipping data may be lost.

How do I track my order status?

Once your order is shipped, we will send an email to you including the tracking ID with the Australia POST. You can then track the delivery status on Australia POST website. Details will also be provided in the email that you receive.

Is it safe to pay online?

At Sydney City LED we take extreme caution to maintain your privacy and security. As long as you pay us via the payment methods provided on our website you are secure. However, if you are still concerned please read our privacy policy or send us an email at info@sydneycityled.com.au.

What are the advantages of LED over Neon sign?

The most glaring differences between neon sign and LED sign is that LED is brighter than neon sign. Its higher visibility makes LED a more effective signage than neon signs. LED signs also consume less electricity than neon sings: averaging 10 watts of power, LED consumes 6 to 10 times less power than an average neon sign. Lower operation cost can be expected if a retail business switches from neon sign to LED sign. Compare to neon sign, LED signs dims over time. Neon signs and other traditional lighted signage dim instantly, which often has immediate negative effects on a business. Finally, LED signs are lighter than neon signs. Its slim and lightweight design makes it easy to install and maintain. Because of these many benefits, LED signs are the preferred signage choice over neon signs.

How long does LED light last?

LED light is very durable and is reputed to last up to 100,000 hours of usage. Its durability makes LED signs a better and cost effective outdoor and indoor sign than neon signs.

Do you have customized LED signs?

Yes, we do. If you are currently using a custom neon sign and would like to switch to LED, we can customize the sign for you to mimic your existing neon sign. Whether it is a neon open sign or a neon beer sign, we can customize the design for you with LED and make your signs brighter and more attractive and more importantly with much longer life!

What is your warranty policy?

All of our LED products come with a one-year full product warranty. In the rare event that you received a defect product, you can exchange or return the product without any service charges. There is no risk involved. So switch from neon sign to LED now!

What is your return and exchange policy?

We pride ourselves in providing high quality LED products and services. To make sure that you are completely satisfied, you can exchange the LED signs you purchased from us with no questions asked! All returned products within 30 days of the receipt of the items, will be fully refunded according to our terms and conditions. Customers are responsible for the return shipping and handling fee.

How do you ship your products?

We ship all our LED signs through Australia POST.

What is the general lead-time?

The lead-time for stock LED sign is, in average, 3-7 business days. A longer lead-time of 30 days should be expected for custom LED sings.

What kind of support do you offer to sign shops like me?

Sydney City LED provides high quality LED signs with the best price available online. In addition, we also offer our customers with the point-of-purchase materials including images of our LED signs to assist your sales.